Shipping Policy

Thank you for choosing Ovenid as your preferred shopping destination. We hope to provide you with a seamless shopping experience. This Shipping Policy document aims to give you comprehensive information on our shipping practices and procedures.

Processing Time

We process orders from Monday through Friday. Our processing time typically ranges from 3-5 working days. To ensure timely processing, please place your order by 7 PM. Orders placed after 7 PM will be processed on the next business day. Please note that we do not ship on weekends and public holidays. During peak times or unforeseen circumstances, processing times may be extended. We will keep you informed about your order status.

Shipping Methods and Fees

We offer shipping within the United States. For domestic shipments within the US, the estimated transit time is 5-8 working days. We charge a flat shipping fee of $8.25 for all orders shipped within the US. Please note that these fees are subject to change and are non-refundable.

Order Tracking

After your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your package through the courier’s website. We recommend keeping an eye on your shipment to ensure a smooth and timely delivery.

Shipping Restrictions

At present, we have the following shipping restrictions:

  • Domestic Shipping Only: We only ship within the USA.
  • Exclusions: We are unable to ship to P.O. boxes, APO/FPO addresses, or international destinations.

Damaged or Defective Items

In the unlikely event that you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and a description of the issue. Our team will work with you to resolve the problem promptly, either by providing a replacement or processing a refund.

Contact Us

If you have any questions or concerns about our shipping policy, please do not hesitate to contact us at [email protected]. Our dedicated customer service team is always here to assist you with any inquiries you may have.

Thank you for shopping with Ovenid. We appreciate your business and look forward to serving you again.